Can't sign in
1. Are you in the right workspace?
Every company has its own address like your-company.vansaleshub.com. From the website's Sign in page, type the Company name as you registered it, then Continue.
If you have forgotten your company name, contact support or your company's account administrator.
2. "Invalid credentials"
- Check your Email or username and Password, and watch the keyboard language.
- Click Forgot password?, enter your username or email, then click Send reset link. If the account exists, a link is sent to your email.
3. "Account temporarily locked"
After five failed attempts, sign-in is locked for 15 minutes. Wait and try again, or reset your password.
4. "This is a sales rep account"
A rep account cannot open the dashboard. Reps sign in from the mobile app only.
5. A rep cannot sign in to the app
- Make sure they enter the correct Company Code on the first screen. To switch company later, the login screen has Change company, which is blocked while unsent documents remain on the phone.
- If they forgot their password, select the rep in Sales Reps and choose Reset password. If they have an email on file they get a link; otherwise a temporary password is generated for you to give them.
- Make sure the rep's account is not disabled.
6. An office user forgot their password
In Users & Roles, open the user and choose Reset password, then pick an email link or Generate a temporary password. Copy the temporary password right away; it will not be shown again.
7. I can sign in but cannot change anything
If you see "Account is read-only", your subscription currently allows viewing only. Open Subscription & billing to pay what is due.