Data security
Where is my company's data kept?
Every company on VanSalesHub has its own separate database. No two companies share tables, and a user in one company cannot reach another company's data.
Who sees what inside my company?
- Permissions: in Users & Roles you set each user's role and permissions, and each user only sees in the sidebar what their role allows.
- Reps: sign in from the app only, never the dashboard. The app is built for operations: it does not show the full customer list or price lists; a price only appears inside an invoice. Reps cannot edit existing customers, products or prices; they can only add a new customer for the office to complete.
Sign-in and passwords
- Passwords are stored hashed, in a form that cannot be turned back into text.
- After five failed sign-in attempts, sign-in is locked for 15 minutes.
- Changing your password from Settings → Security signs you out of every device.
- The password reset page does not reveal whether an account exists.
Audit log
Sensitive actions are recorded, such as creating and editing users, customers, products, price lists, routes and vans, and cancelling invoices and collections. The log can be viewed in Audit Log on the plans that include it, and exported on the top plan.
Financial documents
An issued invoice is never edited or deleted; it is corrected by cancelling it with a reason, and the cancelled document stays visible for accounting.
Location tracking
A rep's location is recorded as part of their journeys. Journey location history older than 90 days is deleted automatically.
If the subscription ends
Data is not deleted the moment a subscription ends; the account first becomes read-only.