Trial length
How long is the free trial?
14 days, with no credit card, and nothing is charged at sign-up.
Which plan does the trial use?
The plan you choose at sign-up. During the trial you work within that plan's limits, such as the number of vans and users and the features included.
Can I repeat the trial?
No. The free trial is granted once per customer, on the first plan they choose.
Where can I see when my trial ends?
Open Subscription & billing under Management. You will see the status "Trialing" and the Trial ends date.
What happens when the trial ends?
If the subscription is not paid, the account becomes read-only:
- You can sign in and view all your data.
- No new changes can be made on the dashboard.
- A rep who opened a journey before read-only began can finish it: close visits and the journey, and record invoices, returns and van transactions. Nobody can open a new journey or visit.
- Subscription & billing stays available so you can pay.
How do I convert to a paid subscription?
From Subscription & billing, request transfer instructions, pay by Vodafone Cash or InstaPay, then send the transfer proof. The subscription is activated after we verify it. Details are in "Payment gateways".
Is my data lost?
Your data is not deleted when the trial ends; it stays viewable in read-only mode. If non-payment continues for a long time, the account may be suspended and later deleted under the terms, so we recommend paying or contacting us before then.